Mohidul Haque Mridul

Optimizely | Software Engineer II

Feb 2026 - Present

► Working with the Opal team on agent orchestration and RAG.

Chaldal | Software Engineer (L2 & L3)

Feb 2024 - Feb 2026

► Fine-tuned a multilingual open-weight sentence transformer to improve semantic search accuracy for Latinized Bangla product queries.

► Automated granular (daily, weekly, monthly, quarterly) complaint clustering using domain-tuned sentence-transformer embeddings, UMAP, and HDBSCAN.

► Integrated automated GenAI labeling for clusters into a real-time sentiment dashboard with dynamic filters.

► Developed a decision-tree-based targeted customer outreach feature, optimized through A/B tests, achieving a 10% increase in sales.

Cognitive Agents and Interaction Lab, University of Dhaka | Research Assistant

2023 - 2024

► Conducted theoretical and applied research in Reinforcement Learning, Multi-Agent Systems, and Game Theory.